To hard reset the Grande, follow the steps below and watch the video attached. If this hard reset is not helpful, please reach out to our team for further assistance.
1. Turn the unit on by holding the power button for approximately 2 seconds
2. Hold down both the volume+ and the bluetooth button at the same time for approximately 6 seconds
All of the bluetooth lights will turn on, then the unit will turn off. Your unit now reset.
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